Scheduler (Mallusk)

Ref: SCH/06/19

Role Overview: 

The Scheduler will be responsible for ensuring all response maintenance appointments are booked within their allocated district and in the required timeframe. They will support the Lead Planner in ensuring all KPI targets are achieved under the Maintenance and Improvement services contracts with NIHE.

Reports to: Office Manager Direct Reports: N/A
Working Hours:

· Monday – Friday

·9.00am – 5.00pm

·12-8pm on a rotational basis once per week.

·Flexibility is required

Additional Benefits:

· Pension

·Life Assurance (terms apply)

·Health Cash Plan Membership

Roles & Responsibilities:

Job roles will include but are not limited to:

·Responsibility for the booking of all appointments for maintenance and emergency response repairs within a geographical area.

·Booking all repairs in conjunction with the appointments available and trade types to ensure a high volume of job completions.

·Booking all repairs in a timely and efficient manner in order to ensure compliance with the NIHE appointment booking times.

·Assess SOR items for each job and assign the SOR items for each trade type to their associated event.

·Ensure all telephone communications with customers, NIHE staff and operatives are delivered to the highest levels of customer satisfaction and professionalism.

·Assign works to the associated sub-contractors on a daily basis and send each repair to their offices on a daily basis.

·Tracking of the emergency orders to ensure all orders are updated and completed on a daily basis and any follow up works is referred to NIHE in a timely manner.

·Monitoring and clearing down the assigned district mailbox on a daily basis to ensure the relevant parties are kept informed of any responses/issues raised.

Personnel Specification:

Essential Criteria:

·Experience working in an administrative role on an NIHE response maintenance contract

·Must be computer literate.

Desirable Criteria:

·Experience working as a scheduler on an NIHE response maintenance contract

Personal Characteristics:

· Ability to provide excellent customer satisfaction.

·Ability to solve problems, use own initiative and make decisions.

·Ability to build and maintain relationships

·Organised and self-motivated with excellent communication skills.

·Must be focussed and be able to work in a pressurised and deadline driven environment.

If you are interested in this position and you meet the above criteria, please go to our website at to download and submit an application form or contact our HR department on 02879627220 or email for more information.

Closing date for applications is 12 noon on Friday 14th June 2019.

H&A Mechanical Services are an equal opportunities employer.

Application Form

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