How To Make A Complaint
H&A seeks to provide excellent customer service and job satisfaction to all of its customers however we acknowledge the need for continuous improvement and welcome the opportunity to liaise with our customers should they be unsatisfied with our customer service, workmanship or conduct. H&A endeavours to rectify or remedy complaints to the customer’s satisfaction where possible, we treat complaints as confidential and to the highest importance ensuring meet the expectations outlined in our complaints procedure.
Please complete the form outlined below and one of our dedicated complaints managers will be in contact with you regarding your complaint. Should you require more information on the complaints process please click on the complaints procedure link at the bottom of this page. Alternatively you can speak with someone regarding your complaint using the designated call centre information is listed at the bottom of this page.